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EyeSupply Terms and Conditions

The following general terms and conditions apply to all orders placed to EyeSupply™ via web, phone, fax or any other method:


Payment Terms
• Payment is accepted via all major credit cards unless an open credit account has been established.
• Terms are net 15 days on open accounts*. Statements are sent monthly. Payments on statement or invoice may be made by check, money order, or major credit card. All major credit cards are accepted.
• Ask about having your open account set for monthly credit card auto-payment.
• Non-term accounts can pay with any major credit card.
• *To establish an open account, call 1-800-521-5257.

• Orders are shipped via UPS Ground unless otherwise specified. Shipping and handling charges are added to your invoice.
• Orders are shipped from Tampa, FL
• You may also request UPS Next Day, Next Day Early AM (8am), Second Day, 3 Day Select or Saturday delivery.
• COD shipments also available.

Special Orders
• Special order items may take two weeks or more for delivery and are not returnable unless defective.
• Please report any damaged shipments to delivery driver upon receipt to ensure proper credit.
• Damages and discrepancies must be reported within 2 business days to receive credit or replacement.

Return Goods Policy
• All returns must have a Return Merchandise Authorization (RMA) number in order to receive credit. Please display the RMA number on the address label and include the RMA within the package. RMA numbers are valid for 7 business days following issuance.

For an RMA number, call customer service at (800) 521-5257

Ship returns to:
EyeSupply USA, Inc.
6297 W Linebaugh Ave
Tampa, FL 33625

All returned merchandise is subject to the following terms:

• All returns are subject to a 15% restocking fee.
• Pharmaceuticals, emergency response items, special order items, and other sensitized products are not eligible for return.
• No merchandise is acceptable for return without original packaging, package insert, and product must be in resalable condition.
• Defective merchandise must be returned within 7 days.
• Discrepancies/Defective Items must be reported within 2 business days after delivery.
• No returns accepted after 30 days.
• RMAs require a copy of the original invoice or invoice date and number for reference.
• We will not reimburse costs associated with any express/expedited shipping method.

Pharmaceutical T3’s Availability (formerly pedigrees)
• Item T3’s are available upon request for a previously purchased item. Please email to fulfill your request.

NOTE: Pricing, brand, image, description, and availability of products are subject to change without notice. Items may be substituted for an equivalent product by a different manufacturer.”